suppliers

In industry, a company must find suppliers that have a customer-driven focus and exceed expectations. This is an extremely important task that takes time and effort. The rewards are fewer errors, better value, less frustration and new ideas. A great supplier base also allows company employees to focus more on delivering excellent products and services to their own customers.

Communication is one vital consideration when choosing suppliers. Will you be able to communicate well with them? Do they listen and understand the problem you describe, or do they formulate a solution before you have completely explained? Does the supplier make an effort to communicate on a level you can understand? If you have difficulty relating to your supplier, you will not be able to communicate all of the relevant details needed to maintain a successful operation.

It is often said, "The supplier needs to be involved up front." What does this really mean and how do you do it? Before committing to them, try reaching them by phone, fax and e-mail. A responsive supplier will quickly develop strong communication ties and understand your objectives.

Another important factor is the physical distance between you and your suppliers. They should be no more than a few hours drive away. More frequent in-person communication provides a better understanding of the details, data and information. The ideal situation is to have the supplier in-house.

Working a couple of days a week or more, the supplier can take charge of inventories, lead improvement teams and provide other valuable services. They also can stay informed about problems and upcoming projects. Technology, such as video conferencing and digital cameras, can help overcome a distance barrier; however, it is not as effective as in-person communication.

Trust, honesty and integrity are powerful assets for a supplier. They are shown over time, so it is difficult for a company to evaluate them in an interview. A good solution is to ask for references, particularly ones with working relationships of five years or longer. Ask for contacts who deal directly with the suppliers, and speak to their supervisors to confirm their performance. Ask about their ability to meet